Shipping and Delivery
At 1stShark, ensuring prompt and reliable delivery of your orders is one of our highest priorities. We are committed to making sure your purchases reach you as quickly and efficiently as possible.
Shipping Overview
Your total delivery time is divided into two primary stages:
Order Processing: Orders are processed during business hours, following Pacific Standard Time (PST). This includes verifying and preparing your order for shipment.
Shipping Time: Delivery times depend on your shipping address and our readiness to dispatch your order.
Please note: Delivery times may experience slight delays during high-demand periods or special promotions.
We collaborate with trusted carriers such as USPS, FedEx, and DHL to ensure dependable delivery. The estimated arrival time depends on your location and selected shipping option.
Estimated Delivery Timeframes
| Product Category | Processing Time | Shipping Time | Total Delivery Time |
|---|---|---|---|
| Custom Sneakers/Shoes/Boots | 3-5 business days | 7-14 business days | 10-19 business days |
| Slippers/Clogs | 3-5 business days | 7-14 business days | 10-19 business days |
| T-Shirts/Hoodies/Apparel | 3-5 business days | 7-14 business days | 10-19 business days |
Orders are processed Monday through Friday, excluding public holidays.
Shipping Fees
Standard Delivery: $4.95
Free Shipping: Available for orders over $99
Order Tracking
Tracking updates may take 5-7 business days to appear. If your tracking information remains inactive after 10 business days, please contact us at [email protected].
How to Track Your Purchase
Visit our Track Order page to monitor the status of your package.
Possible Delays
Shipping timelines begin once an order is dispatched, not when the order is placed. Delays may occur due to:
Inaccurate shipping details.
Customs clearance procedures.
Other unforeseen circumstances.
Missing Orders
If your tracking information shows your order has been delivered but you have not received it:
Check the delivery area thoroughly.
Contact the shipping carrier for assistance.
If the issue persists, email us at [email protected] for further help.
Important Reminders
Please ensure all shipping and billing information is accurate. If an error is identified, notify us immediately.
Refunds will only be processed if the product is returned to us in its original condition.
At 1stShark, we are dedicated to making your shopping experience smooth and enjoyable. If you have any questions or concerns, feel free to reach out to us at [email protected].