Returns and Refunds
Exchanging an Order
- Order Verification: Double-check your order for the correct size, design, and quantity before finalizing. Unfortunately, we can’t process returns or exchanges due to selection errors or incorrect addresses.
- Cancellation Period: You have a 6-hour grace period post-order to cancel and make any necessary changes.
- Questions Before Buying: If you’re unsure about any details, reach out to us before purchasing to guarantee your satisfaction.
Canceling an Order
- Time to Cancel: You’ve got 6 hours from the time you place your order to cancel without penalties.
- Cancellation Fee: After 6 hours, a 10% cancellation fee is applicable since your order might already be in processing or shipment. To cancel, please contact [email protected].
Return & Refund Policy
- Return Period: You have 30 days from the delivery date to return your order. Beyond this, we consider the order final.
- Valid Reasons for Return: We accept returns if the product is damaged, incorrect, or doesn’t match the listed specifications.
- Condition for Returns: Items must be returned in their original condition, unused, unwashed, and with all tags attached. Minor defects like loose threads do not qualify for a return.
- Evidence for Refunds: Provide the shipping label/receipt, proof of purchase, photos of the defect, and any relevant email correspondence.
How to Proceed with Returns and Refunds
- Initiation: Contact [email protected] with your return request and supporting documents.
- Evaluation: Our team will review your request and get back to you within 2-3 business days.
- Follow-Up: We will provide specific instructions based on your situation.
- Refund Process: After receiving a confirmation email from us, your refund will be processed.
Costs for Returning Items
- Shipping Costs: You are responsible for the return shipping costs, which are not included in the refund.
Refund Timing
- Processing: It may take up to 2 business days to process your return after we receive it.
- Refund Appearance: Check with your bank or credit card company, as it may take 10-15 days for the refund to be reflected.
Important Considerations
- Return Window: You have 30 days from the delivery to return or exchange.
- Return Shipping: Customers bear the cost of returning the item.
- Liability: We are not responsible for any loss or damage to items during return transit.
- Before Returning: Please contact us prior to returning any items. Returns sent without communication or lost in transit are not our responsibility.
Should you have any questions or concerns, or if you haven’t received your refund yet, please reach out to us at [email protected]. We’re here to help and typically respond within 2-3 business days.
